Privacy at Unicorn

Privacy Policy for Tech Unicorn & CX Unicorn

Last Updated: February , 2026

Tech Unicorn LLC and CX Unicorn LLC (“Tech Unicorn,” “CX Unicorn,” “we,” “our,” or “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our websites, digital platforms, SaaS products, applications, and services (collectively, “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use.

Information We Collect

We collect information in several ways:

1.1. Information You Provide to Us

Name, email address, phone number
Company or organizational details
Job title or role
Billing and payment information
Account credentials for SaaS systems
Support requests, feedback, and survey responses
Uploaded documents, case files, media, or other content used within our SaaS platforms

1.2. Information Collected Automatically

When you use our websites or SaaS products, we automatically collect:

IP addresses and device identifiers
Browser type, operating system, language, and usage patterns
Log data, audit logs, and access records
Cookies, session identifiers, and tracking technologies
Performance metrics and product analytics

1.3. Information from Third Parties

We may receive limited data from:

Integration partners (e.g., cloud services, communication platforms)
Identity verification providers
Payment processors
Publicly available sources

2. How We Use Your Information

We use your personal information to:

2.1 Provide and Improve Our Services

Create and manage user accounts
Deliver platform features and functionality
Maintain system performance and security
Personalize and enhance user experience

2.2 Business Operations

Customer support and technical assistance
Billing and financial reconciliation
Analytics, reporting, and service optimization
Research and development for new features

2.3 Legal and Compliance

Verify identity and prevent fraud
Maintain audit trails
Meet legal, regulatory, or contractual obligations

2.4 Marketing and Communications

Send updates, newsletters, invitations, and product announcements
Provide personalized content or recommendations
You may opt out of marketing at any time.

3. Legal Basis for Processing (GDPR)

Where applicable, we process personal information based on:

Performance of a contract
Legitimate business interests
Compliance with legal obligations
User consent

4. How We Share Information

We do not sell personal data.

We may share data with:

4.1 Service Providers

Trusted third parties who support:

Cloud hosting
Email and communication tools
Payment processing
Identity verification
Security monitoring

These providers are bound by confidentiality and data protection agreements.

4.2 Government or Legal Authorities

Only when required to:

Comply with legal obligations
Protect users or public safety
Respond to court orders or legal processes

4.3 Internal Companies

Tech Unicorn and CX Unicorn may share data across entities for:

Support and maintenance
Account management
Product cross-integration

4.4 Business Transfers

If involved in a merger, acquisition, restructuring, or asset sale, data may be transferred under strict confidentiality.

5. Data Retention

We retain personal data only as long as necessary for:

Service provision
Legal compliance
Security and auditing
Contractual requirements

When retention is no longer required, data is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies to:

Enable core website functionality
Measure performance
Improve user experience
Support authentication

Users may adjust cookie preferences through browser settings.

7. Security Measures

We implement industry-standard security controls including:

Encryption in transit and at rest
Role-based access control
Multi-factor authentication (where applicable)
Continuous monitoring and logging
Regular penetration testing and code reviews

Despite best efforts, no system is 100% secure. Users are responsible for safeguarding account credentials.

8. Data Subject Rights

Depending on your region (e.g., GDPR, CCPA), you may have the right to:

Access your data
Correct inaccuracies
Request deletion
Restrict or object to processing
Port your data
Withdraw consent where applicable

Submit requests to: admin@cxunicorn.com

9. Children’s Privacy

Our Services are not designed for children under 16, unless specifically authorized under a regulated program (e.g., educational platforms). We do not knowingly collect data from minors without parental or institutional consent.

10. International Data Transfers

Our solutions operate globally. Data may be processed in countries with different legal standards. We use:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Data protection addendums

To ensure safe and lawful transfers.

11. SaaS Product-Specific Terms

For customers using Tech Unicorn or CX Unicorn SaaS platforms:

Each tenant’s data is isolated and not accessible by others
Customers retain ownership of all uploaded or generated content
Data processing complies with contractual Data Processing Agreements (DPA)
Logs, AI outputs, and analytics remain within the customer environment unless permitted

12. AI, Automation & Responsible Usage

Tech Unicorn and CX Unicorn employ responsible AI principles: