Yantri Tech
Where Every Customer Interaction Becomes Seamless, Secure, and Human-Centered.
It is intelligent experience orchestration, designed for governments, enterprises, and global service providers.
Yantri Tech is the Customer Experience & Communications arm of the Unicorn Group — designing intelligent, secure, and scalable solutions that transform how organizations engage with their customers.
Powering Intelligent Customer Experience
From AI-powered contact centers to digital consulting and next-generation IVR, Yantri Tech ensures that service delivery is fast, intuitive, and deeply personal. This is not conventional CX.
Digital Consulting Services
Transforming Service Journeys Through Strategy, Design & Intelligence.
Yantri Tech helps organizations modernize their customer experience by aligning strategy, technology, and operations.
Our consulting services include:
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Customer journey mapping & experience redesign
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Digital transformation roadmaps for service-intensive organizations
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Omni-channel experience strategy (web, mobile, chat, WhatsApp, voice)
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AI adoption frameworks for contact centers & customer support
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Experience benchmarking and performance optimization
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Integration strategy with CRMs, ERPs, and service systems
We combine design thinking with operational intelligence to elevate every touchpoint.
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Digital Contact Centre
Intelligent, Secure & Always-On Customer Engagement.
Yantri Tech builds modern contact centers that unify voice, chat, email, WhatsApp, SMS, video, and AI into a single, intelligent platform.
Capabilities include:
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Unified agent desktop with 360° customer insight
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Conversation intelligence with sentiment analysis
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Secure communication channels with compliance logging
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Workforce management & real-time performance dashboards
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Automated case creation & routing
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Multi-language support with AI translation
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Agent assist copilots for rapid, accurate responses
Agents gain clarity. Customers gain confidence. Organizations gain efficiency.
AI IVR (Intelligent Voice Systems)
Beyond Menus. Toward Conversational Intelligence.
Traditional IVR is rigid. Yantri Tech’s AI IVR is adaptive, natural, and intelligent — enabling customers to speak naturally and resolve issues instantly.
Features include:
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Natural language understanding (NLU)
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Voice biometrics for secure authentication
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Sentiment-aware routing
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Contextual recall of user history
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Self-service workflows for common tasks
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Integration with CRMs, billing systems, and case management
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Automated callback and escalation logic
Every call becomes faster, smarter, and more human.
AI Avatars & Conversational Agents
Humanized Experience, Powered by Advanced AI.
Our AI avatars create immersive, accessible interactions for citizens and customers:
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Digital receptionists
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Virtual kiosk assistants
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Video-based customer service agents
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Emotion-aware, multilingual communication
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Integration with contact center workflows
AI Avatars create presence — even without a physical agent.
Security, Compliance & Trust
Designed for regulated industries.
Yantri Tech platforms include:
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End-to-end encryption
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Role-based access controls
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PCI-DSS, GDPR, HIPAA-ready frameworks
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Audit trails for all interactions
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Secure evidence & recording management
Trust is built into every interaction.
Why Yantri Tech?
Because customer experience requires more than support — it requires clarity, intelligence, security, empathy, and scale.
This is the future of communication — Where Intelligence Becomes Experience.
Yantri Tech delivers solutions where:
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Agents are Empowered
With real-time insights, AI support, and unified tools, agents resolve issues faster and with greater clarity and confidence.
Customers feel Understood
Every interaction is contextual, personalized, and responsive — creating meaningful connections, not just transactions.
Interactions are Seamless
Across channels and touchpoints, experiences flow effortlessly without repetition, delays, or friction.
Service becomes Intelligent
Automation, analytics, and orchestration work together to anticipate needs and optimize outcomes in real time.
Organizations Serve with Confidence
With secure infrastructure and measurable performance insights, leaders make informed decisions and scale with assurance.
As the world evolves at unprecedented speed, we help businesses stay resilient and competitive by delivering forward-thinking technology solutions.